Cancellation Policy

Individual Cabins & Bungalows bookings

Refunds on deposits less a $50 cancellation fee are only possible if:

  • If cancellations are made in writing or email more than 10 weeks prior to arrival date. If this advice is received more than 10 weeks prior to arrival dates then a refund is possible less $50 cancellation fee.
  • If property can be rebooked for the full period for the full Tariff. We need to re-book the same building for the price and dates. Once this
    has happened then a refund is due less $50 cancellation fee. If we are unable to re-book the building then the deposit is non-refundable.
  • Cancellation less than 21 days prior to arrival nil refund. If cancellations are less than 3 weeks prior to arrival then all monies that have been paid for non-refundable.

4302 Nelson Bay Rd
Anna Bay NSW 2316
Poneh: (02) 4982 1244

Group bookings and multiple building bookings

Once a booking is confirmed with a deposit then cancellation refunds on deposits less a $100 cancellation fee per group building and $50 cancellation fee per Cabin or Bungalow are only possible if:

  • If property can be rebooked for the full period for the full Tariff. We need to re-book the same building for the price and dates. Once this
    has happened then a refund is due less cancellation fees per building. If we are unable to re-book the building then the deposit is non-refundable.
  • Cancellation less than 21 days prior to arrival nil refund. If cancellations are less than 3 weeks prior to arrival then all monies that
    have been paid for non-refundable.

High Peak Times

Christmas New Years, Easter and Public Holidays.

For all bookings which fall in this tariff period full payment is required to confirm.

There are no cancellations or refunds for any bookings over these periods.

Cancellation fees are payable within 14 days of cancellation of the booking. If a deposit has been paid, the cancellation fee will be deducted from the deposit. If credit card details have been supplied to guarantee the booking, the cancellation fee will be charged to the credit card supplied.

All prices are quoted in Australian dollars and include GST. All prices are subject to change and will be confirmed at the time that the booking is confirmed.